Protecting Your Investment, Just Like Our Footwear Protects You

Our Commitment to Your Satisfaction

At SafeStep Outfitters, we understand that your work demands reliable gear that performs under pressure. Just as our safety boots are built to withstand the toughest environments, our shipping and returns policies are designed to provide you with confidence and peace of mind with every purchase.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

Standard Shipping:

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipment

Free Shipping:

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment

Please note: Delivery times may vary depending on your location and customs processing. We do not ship to certain remote areas and parts of Asia.

Returns & Exchanges Policy

Key Policy Highlights

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, in original packaging with tags attached
  • Return Shipping: Customer responsible for return shipping costs
  • Refund Processing: 5-7 business days after we receive your return

Step-by-Step Return Process

Step 1: Initiate Your Return

Contact our customer service team within 15 days of receiving your order to request a return authorization. Include your order number and the items you wish to return.

Step 2: Complete Return Request Form

Fill out the form below and email it to our returns department. You’ll receive a Return Authorization Number (RAN) within 24-48 hours.

Step 3: Package Your Items

Securely package the items in their original box with all tags attached. Include the completed return form inside the package.

Step 4: Ship Your Return

Ship your return to the address below using a trackable shipping method. We recommend insuring your package as we cannot be responsible for lost return shipments.

Step 5: Receive Your Refund

Once we receive and inspect your return, we’ll process your refund within 5-7 business days.

Return Request Template

Copy and paste the template below into an email to [email protected] with the subject line “Return Request – [Your Order Number]”

SAFESTEP OUTFITTERS RETURN REQUEST FORM

Order Number: [Please provide your order number]

Full Name: [Your full name]

Email Address: [Your email address]

Phone Number: [Your phone number]

Return Reason: [Please select: Wrong Size / Defective Item / Changed Mind / Other]

Items to Return:

Product Name: [e.g., Tactical Boots – Model XYZ]

Size: [Size]

Color: [Color]

Quantity: [Quantity]

Preferred Resolution: [Refund / Exchange for Size: (specify size)]

Additional Comments: [Any additional information]

Refund Information

Refund Processing Time

Refunds are processed within 5-7 business days after we receive your return. The timing of when the funds appear in your account depends on your financial institution:

  • Credit/Debit Cards: 3-10 business days after we process the refund
  • PayPal: Typically within 24-48 hours

What’s Refunded

We refund the product cost and applicable taxes. Original shipping fees are non-refundable, and return shipping is the customer’s responsibility.

Exchange Process

For exchanges, we’ll ship your new item once we receive the return. If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.

Important Exceptions

Non-Returnable Items

For health and safety reasons, the following items cannot be returned unless defective:

  • Insoles (due to hygiene considerations)
  • Footwear Accessories that have been opened or used
  • Any item that shows signs of wear, has been used outdoors, or has damaged packaging

Defective Items

If you receive a defective product, contact us immediately. We’ll provide a prepaid return label and expedite your replacement at no cost.

International Returns

Customers outside the United States are responsible for all return shipping costs and any applicable customs fees. Refunds will be issued in US Dollars.

Return Shipping Address

Once you receive your Return Authorization Number, ship your return to:

SafeStep Outfitters Returns Department
1980 Parker Drive
HOUSTON, US 19954

Be sure to include your RAN on the outside of the package.

Need Assistance?

Our customer service team understands the demands of your profession and is here to help:

Email: [email protected]
Response Time: Within 24-48 hours during business days

We’re committed to ensuring your SafeStep Outfitters experience is as reliable as our footwear.